FAQ — PorchReplies

Do you post fake reviews, or get us more reviews?

No. We never write, buy, or post fake reviews, and we never ask you to. We also don’t offer incentives for reviews, and we don’t run “only leave a review if you had a great visit” campaigns. That kind of review-gating is against Google’s rules. Our job is to reply to the reviews you already receive and keep the profile in decent shape.

How do you access our Google Business Profile?

You add our email as a Manager in Google Business Profile. We never ask for your Google password or Owner access. You can remove us at any time. Official Google instructions: Add or remove Business Profile managers.

How fast do you reply?

Within 24–48 hours of a new review showing up, seven days a week.

What do you do with a bad review?

We stay calm, acknowledge the customer’s experience, and take the details off the public listing when that’s useful. We don’t argue, and we don’t offer a discount in the public reply in exchange for a change. If a review mentions injury, a legal threat, discrimination, or fraud, we email you first and wait for your go-ahead.

Will this raise our star rating or put us higher on Google?

We don’t promise that. Replies show that someone is paying attention, which matters to people reading the listing. Rankings and average stars depend on many things we don’t control.

Who is this for?

Home-service businesses: HVAC, plumbing, electrical, cleaning, landscaping, and pest control. If you’re in a nearby trade and have a Google Business Profile, email us and we’ll tell you if it’s a fit.

Do I have to get on a call?

No. Everything is written — signup, onboarding, reports, and support.

Can I cancel?

Yes, any time, by email. We’ll stop at the end of the current billing period. Please also remove our Manager access from your Google Business Profile.

What are the plans?

Starter is $49 a month for up to 20 new Google reviews replied to. Standard (the usual fit) is $99 a month for up to 50. Busy is $149 a month for unlimited new-review replies. Every plan is month to month, no contract. Details are on the pricing page.

What if we get more reviews than our plan covers?

We’ll email you. You can move up a plan, or we’ll reply to the rest at the start of the next month. We don’t add overage fees.

How do I pay?

A Stripe Payment Link for the plan you choose — $49, $99, or $149 a month. We don’t store your card number. Stripe’s fees are handled through Stripe.

Who is behind this?

PorchReplies is a service operated by Derick Jackson. Contact is by email only.

Plain answers.