How we handle information

This policy is for PorchReplies, a service operated by Derick Jackson. It covers this website, our signup form, email, and the work we do on a customer’s Google Business Profile.

What we collect

• From you: name, business name, city, trade, email address, Google Business Profile link or listing name, and anything you write to us (including how you want replies to sound).
• If you become a customer: billing status from Stripe (we do not store your full card number), Manager access on your Google Business Profile, and the public and Manager-visible information on that profile, including reviews and replies.
• If we email you as a prospect: your business name, public website or listing, a public email address or contact form, and notes about public Google reviews — all from public sources.
• This website: this static site does not use analytics cookies or advertising trackers. If you later add Formspree, Stripe, or Cloudflare, those providers may collect standard technical information (such as IP address) under their own policies.

How we use it

We use this information to reply to you, deliver the service, write review replies in your voice, send monthly reports, bill through Stripe, keep records, and (for prospects) send a small number of personal emails about the service. We do not sell your information, and we do not use it to post or solicit fake reviews.

Sharing

We share information only when needed to run the service:

• Stripe, for payment;
• Google, when you add us as a Manager and when we post replies or (with your okay) edit profile details;
• Email or form providers you connect (for example, Outlook, Gmail, or Formspree);
• The host of this site (planned: Cloudflare Pages);
• If the law requires it, or if we need to protect people from fraud or harm.

If a helper ever works on the service under our direction, they only get what they need to do the work, and they must keep it confidential.

How long we keep it

Prospect emails and opt-out requests are kept long enough to honor STOP requests and stay within the law (we will not email you again after you opt out). Customer records are kept while you are a customer and for a reasonable period after, in case of billing questions or legal requirements, then deleted or reduced when we no longer need them. You can ask us to delete information we are not required to keep.

Your choices

You can email us to correct your information, cancel the service, or ask us to delete what we can. You can remove our Manager access in Google Business Profile at any time. If you got a prospecting email, reply STOP and we will not send more emails about this service.

Depending on where you live (including some states), you may have additional rights to access, delete, or obtain a copy of personal information. Email us to make a request.

Children

This service is for businesses, not for children under 13, and we do not knowingly collect their information.

Changes

If we update this policy, we’ll post the new version here and, if the change is material and you are a customer, email you.

Contact

Email: porchreplies@gmail.com
Mailing address: 1075 Walnut Street, Apt 2, Dubuque, IA 52001
Operator: Derick Jackson, doing business as PorchReplies.