Plain-language terms

These terms are between you (the business buying the service) and Derick Jackson, doing business as PorchReplies (“we,” “us”). By paying for the service or asking us to start work, you agree to these terms.

The service

We offer three month-to-month plans per Google Business Profile, with no contract:

• Starter — $49 a month, up to 20 new Google reviews replied to per month;
• Standard — $99 a month, up to 50 new Google reviews replied to per month;
• Busy — $149 a month, unlimited new Google review replies.

On the plan you choose, we will:

• Write and post public replies to new Google reviews on that profile, in a voice we agree with you, usually within 24–48 hours, up to the monthly cap for that plan (Busy has no cap);
• Work through a reasonable backlog of recent unanswered reviews at the start (on Starter and Standard, that backfill counts toward the first month’s cap; if the backlog is larger, we may spread it or suggest a higher plan);
• Watch basic profile details (hours, contact information, services, Q&A, photos) and suggest updates, making public edits only after you okay them, except for routine review replies you have already authorized;
• Email you a written monthly report.

We work in writing only. We do not offer phone support.

What this service is not

We do not post, buy, or solicit fake reviews. We do not offer incentives for reviews, or for changing or removing a review. We do not run review-gating (for example, only asking happy customers to leave a public Google review). We do not guarantee a star rating, a search ranking, more reviews, or more customers. We do not provide legal, advertising, or reputation-repair advice, and we cannot promise that Google will remove a review.

Your responsibilities

You must have the right to manage the Google Business Profile you enroll. You add us as a Manager (not as Owner). You never need to give us your Google password. You remain the owner of the profile and are responsible for the accuracy of your business information and for any reply you ask us to change or that you post yourself.

You give us permission to post review replies on your profile in your business’s name, and to view information a Manager can normally see. If a review raises a legal, safety, discrimination, or fraud issue, we may pause and ask you how to proceed before posting.

Please tell us, in writing, any facts we should not claim in a reply and how you want to sign off.

Payment and cancellation

The fee is the monthly price of the plan you choose — $49, $99, or $149 per profile — billed through Stripe. You can change plans or cancel any time by email. After you cancel, we will not bill a new period; the current period already paid will run to its end unless we agree otherwise in writing. Please also remove our Manager access when you cancel. If a Stripe payment fails and isn’t fixed, we may pause the service.

If you reach the monthly cap on Starter or Standard, we will email you. You may move up a plan, or we will reply to remaining new reviews at the start of the next billing month. We do not charge separate overage fees.

Stripe processes the payment. Card fees are charged by Stripe under Stripe’s terms. We do not store your full card number.

Google’s rules

You and we both agree not to use the service in a way that breaks Google’s review policies or guidelines for representing your business. If Google suspends or limits the profile, we will tell you what we see, but we can’t force Google to restore it.

No guarantees; limited liability

The service is provided as-is. To the extent the law allows, we are not liable for lost profits, lost business, search-ranking changes, or review content written by third parties. Our total liability for a claim is limited to the fees you paid us in the three months before the claim. Some states don’t allow certain limits, so part of this section may not apply to you.

Messages and your information

How we handle information is described in our privacy policy. You agree we may email you about the service, reports, and billing.

Changes

We may update these terms. If we do, we’ll post the new version on this page and, if you’re a current customer, email you. If you don’t agree, you can cancel.

Governing law

These terms are governed by the laws of the State of Iowa, without regard to conflict-of-law rules. If a court finds one part unenforceable, the rest still applies.

Contact

Email: porchreplies@gmail.com
Mailing address: 1075 Walnut Street, Apt 2, Dubuque, IA 52001
Operator: Derick Jackson, doing business as PorchReplies.